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Martha Coakley, Attorney General

Hospital and HMO Annual Reports - FY2010

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Standard Summary
• Community Benefits Mission Statement
• Target Population
• Key Accomplishments of Reporting Year
• Plans for Next Reporting Year
• Select Community Benefits Process
• Select Community Benefits Program
• Expenditure
• Optional Info
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Community Comments
Wing Memorial Hospital & Medical Center - FY2010
Community Benefits Mission Statement
Wing Memorial Hospital and Medical Centers is committed to improving the health status of those it serves and to addressing the health problems of the poor and other medically underserved populations. In addition, non-medical conditions that negatively influence the health and wellness of our communities are addressed.
Target Populations
Name of Target Population Basis for Selection  
Vulnerable populations of all ages Improve their health and well-being
Members of the general public who are uninsured/underinsured Improve their access to care
Area residents Improve their health and well-being

Publication of Target Populations
Annual Report, Website

Hospital/HMO Web Page Publicizing Target Pop.
Not Specified

Key Accomplishments of Reporting Year
In FY 2010, Wing Memorial Hospital and Medical Centers:
- completed a Community Health Needs Assessment
- continued to fund the part-time Public Health Nurse in Belchertown
- continued to fund the part-time nurse at the Palmer Senior Center
- assisted patients with enrolling in health care insurance and SNAP (food stamps)
- trained college students of area colleges and universities majoring in health care careers
- mentored high school students interested in pursuing a career in health care


Plans for Next Reporting Year
In FY 2011, Wing Memorial Hospital and Medical Centers will look to:
- further examine results of Community Health Needs Assessment
- expand behavioral health programs to community
- continue to fund part-time public health nurse in Belchertown and part-time nurse at Palmer Senior Center
- continue to assists patients with enrolling in health insurance and SNAP
- continue to mentor and train the future health care workforce
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Select Community Benefits Process
Community Benefits Leadership/Team
Wing Memorial Hospital and Medical Centers' Community Benefits leadership is comprised of senior management and department managers in nursing, social work, finance, and home health who are members of the Community Benefits Advisory Committee (CBAC).


Community Benefits Team Meetings
The coordinator of Wing Memorial's Community Benefits program reports to the President and CEO, meets periodically with senior management, and meets with managers who are members of the CBAC.


Community Partners
Area high school systems
Area colleges and universities
Area senior centers
River East School-to-Career
Town of Belchertown, public health staff
Palmer Senior Center
Palmer Public Schools
Top Floor Learning


Community Health Needs Assessment

          Date Last Assesment Completed and Current Status
The last Community Health Needs Assessment was completed in September 2010.


          Consultants/Other Organizations
For the assessment, Wing Memorial Hospital and Medical Centers utilized the support of:
- Community Relations Department at UMass Memorial Health Care
- Family Medicine and Community Health Department at UMass Memorial Medical School
- River East School-to-Career


          Data Sources
               Community Focus Groups, Hospital, MassCHIP, Surveys, Other - Census 2000 data
    


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Select Community Benefits Programs
Community Outreach and Health Fairs
Brief Description or ObjectiveThe staff of Wing is involved in many programs and services that impact our communities. They include health screenings, health fairs, nutritional education, & domestic violence.
Program TypeCommunity Benefits Planning Process,Community Education,Health Screening,Outreach to Underserved,Prevention
Target Population
  • Regions Served: Belchertown, Ludlow, Monson, Other-Pioneer Valley, Palmer, Warren, Wilbraham
  • Health Indicator: Access to Health Care, Mental Health, Other: Bereavement, Other: Diabetes, Other: Domestic Violence, Other: First Aid/ACLS/CPR, Other: Hearing, Other: Nutrition
  • Sex: All
  • Age Group: All Adults, All Children
  • Ethnic Group: All
  • Language: All
    • Goals
    Statewide Priority: Address Unmet Health Needs of the Uninsured, Promoting Wellness of Vulnerable Populations
    Goal DescriptionGoal Status
    Increase education throughout service area, including vulnerable popoulations ongoing
    Partners
    Partner Name, DescriptionPartner Web Address
    Belchertown Fair Committee
    Belchertown Senior Center
    Ludlow Senior Center
    Monson Senior Center
    Palmer Senior Center
    Wilbrham Senior Center
    Other area senior centers
    Palmer Events Planning
    Contact InformationWilliam J. Russo-Appel
    Wing Memorial Hospital and Medical Centers
    40 Wright Street
    Palmer, MA 01069
    413-284-5238

    William.Russo-Appel@umassmemorial.org
    Detailed DescriptionNot Specified
    Senior Programs
    Brief Description or ObjectiveWing utilizes a proactive approach to provide health care education to local Senior Centers and Councils on Aging to improve seniors' access to care.
    Program TypeCommunity Benefits Planning Process,Health Screening,Outreach to Underserved,Prevention
    Target Population
  • Regions Served: Belchertown, Ludlow, Monson, Other-Pioneer Valley, Palmer, Warren, Wilbraham
  • Health Indicator: Immunization, Other: Cardiac Disease, Other: Diabetes, Other: Hearing, Other: Hypertension, Other: Safety, Other: Stroke
  • Sex: All
  • Age Group: Adult-Elder
  • Ethnic Group: All
  • Language: All
    • Goals
    Statewide Priority: Chronic Disease Management in Disadvantage Populations, Promoting Wellness of Vulnerable Populations
    Goal DescriptionGoal Status
    Improve area elders' access to careongoing
    Partners
    Partner Name, DescriptionPartner Web Address
    Belchertown Senior Center
    Ludlow Senior Center
    Monson Senior Center
    Palmer Senior Center
    Wilbraham Senior Center
    Other area senior centers and Councils on Aging
    Contact InformationWilliam J. Russo-Appel
    Wing Memorial Hospital and Medical Centers
    40 Wright Street
    Palmer, MA 01069
    413-284-5238

    William.Russo-Appel@umassmemorial.org
    Detailed DescriptionNot Specified
    Mentoring Youth
    Brief Description or ObjectiveWing Memorial has partnered with local high schools and colleges to help train tomorrow's health care workforce. This involvement includes school-to-career program, job shadowing, and training college students in clincial rotations.
    Program TypeMentorship/Career Training/Internship,School/Health Center Partnership
    Target Population
  • Regions Served: Belchertown, Ludlow, Monson, Other-Pioneer Valley, Palmer, Warren, Wilbraham
  • Health Indicator: Access to Health Care
  • Sex: All
  • Age Group: Adult-Young, Child-Teen
  • Ethnic Group: All
  • Language: All
    • Goals
    Statewide Priority: Promoting Wellness of Vulnerable Populations
    Goal DescriptionGoal Status
    To train future workforce in caring for patients, including vulnerable populationsongoing
    Partners
    Partner Name, DescriptionPartner Web Address
    River East School-to-Career
    Univeristy of Mass - Amherst
    Holyoke Community College
    Belchertown High School
    Ludlow High School
    Minnechaug Regional High School
    Monson High School
    Palmer High School
    Pathfinder regional Vocational High School
    Porter and Chester Institute
    Springfield Technical Community College
    MA College of Pharmacy
    Contact InformationWilliam J. Russo-Appel
    Wing Memorial Hospital and Medical Centers
    40 Wright Street
    Palmer, MA 01069
    413-284-5238

    William.Russo-Appel@umassmemorial.org
    Detailed DescriptionNot Specified
    Community Mental Health Programs
    Brief Description or ObjectiveThe Griswold Behavioral Health Centers offers a multitude of mental health services to residents in the region. Age range is adolsecent and older.
    Program TypeCommunity Benefits Planning Process,Community Health Needs Assessment,Outreach to Underserved,Support Group
    Target Population
  • Regions Served: Belchertown, Ludlow, Monson, Other-Pioneer Valley, Palmer, Warren, Wilbraham
  • Health Indicator: Access to Health Care, Mental Health, Other: Alcohol and Substance Abuse, Other: Safety, Substance Abuse
  • Sex: All
  • Age Group: Adult-Young, All Adults, Child-Preteen, Child-Primary School, Child-Teen
  • Ethnic Group: All
  • Language: All
    • Goals
    Statewide Priority: Promoting Wellness of Vulnerable Populations
    Goal DescriptionGoal Status
    To educate area residents and patients about their mental health conditions and treatments available ongoing
    Partners
    Partner Name, DescriptionPartner Web Address
    Belchertown High School
    Ludlow High School
    Minnechaug Regional High School
    Monson High School
    Palmer High School
    Pathfinder Regional Vocational High School
    Community agencies
    Mental health providers
    Contact InformationWilliam J. Russo-Appel
    Wing Memorial Hospital and Medical Centers
    40 Wright Street
    Palmer, MA 01069
    413-284-5238

    William.Russo-Appel@umassmemorial.org
    Detailed DescriptionNot Specified
    Belchertown Public Health Nurse
    Brief Description or ObjectiveThe part-time nurse’s primary duties are to focus on the case management and education of individuals with communicable diseases, provide community education on disease prevention and health promotion topics, and administer immunizations to community residents.
    Program TypeCommunity Benefits Planning Process,Community Education,Direct Services,Outreach to Underserved,Prevention
    Target Population
  • Regions Served: Belchertown
  • Health Indicator: Immunization, Other: Hepatitis, Other: HIV/AIDS, Other: Lyme Disease
  • Sex: All
  • Age Group: All Adults, All Children
  • Ethnic Group: All
  • Language: All
    • Goals
    Statewide Priority: Chronic Disease Management in Disadvantage Populations, Promoting Wellness of Vulnerable Populations
    Goal DescriptionGoal Status
    To provide public health services to the residents of Belchertown ongoing
    Partners
    Partner Name, DescriptionPartner Web Address
    Belchertown Public Health Department
    Quaboag Valley VNA
    Belchertown Senior Center
    Belchertown Public Schools
    Contact InformationWilliam J. Russo-Appel
    Wing Memorial Hospital and Medical Centers
    40 Wright Street
    Palmer, MA 01069
    413-284-5238

    William.Russo-Appel@umassmemorial.org
    Detailed DescriptionNot Specified
    Palmer Senior Center Nurse
    Brief Description or ObjectiveThis part-time nurse provides health education services to seniors every week at the Palmer Senior Center in Palmer. In addition to health education, the nurse provides health care screenings and home visits to elders in Palmer.
    Program TypeCommunity Benefits Planning Process,Community Education,Direct Services,Outreach to Underserved,Prevention
    Target Population
  • Regions Served: Palmer
  • Health Indicator: Other: Diabetes, Other: Hearing, Other: Hypertension, Other: Nutrition, Other: Osteoporosis/Menopause, Other: Safety
  • Sex: All
  • Age Group: Adult-Elder
  • Ethnic Group: All
  • Language: All
    • Goals
    Statewide Priority: Chronic Disease Management in Disadvantage Populations, Promoting Wellness of Vulnerable Populations
    Goal DescriptionGoal Status
    To provide health care services to the seniors at the Palmer Senior Center ongoing
    Partners
    Partner Name, DescriptionPartner Web Address
    Palmer Senior Center
    Quaboag Valley VNA
    Contact InformationWilliam J. Russo-Appel
    Wing Memorial Hospital and Medical Centers
    40 Wright Street
    Palmer, MA 01069
    413-284-5238

    William.Russo-Appel@UMassMemorial.org
    Detailed DescriptionNot Specified
    Occupational Health
    Brief Description or ObjectiveWing Memorial provides occupational health services to businesses in its service area.
    Program TypeCommunity Benefits Planning Process,Direct Services,Health Screening,Prevention
    Target Population
  • Regions Served: Belchertown, Ludlow, Monson, Other-Pioneer Valley, Palmer, Warren, Wilbraham
  • Health Indicator: Immunization, Other: Alcohol and Substance Abuse, Other: First Aid/ACLS/CPR, Other: Lyme Disease
  • Sex: All
  • Age Group: Adult
  • Ethnic Group: All
  • Language: All
    • Goals
    Statewide Priority: Promoting Wellness of Vulnerable Populations
    Goal DescriptionGoal Status
    To provide occupational health services to businesses in Wing's service area ongoing
    Partners
    Partner Name, DescriptionPartner Web Address
    American Red Cross
    First Student Bus Co.
    Complete Healthcare Solutions
    Contact InformationWilliam J. Russo-Appel
    Wing Memorial Hospital and Medical Centers
    40 Wright Street
    Palmer, MA 01069
    413-284-5238

    William.Russo-Appel@UmassMemorial.org
    Detailed DescriptionNot Specified
    Food Insecurity
    Brief Description or ObjectiveWing Memorial Hospital assists patients with the application process for the Supplemental Nutrition Assistance Program.
    Program TypeCommunity Benefits Planning Process,Health Coverage Subsidies or Enrollment,Outreach to Underserved
    Target Population
  • Regions Served: Belchertown, Ludlow, Monson, Other-Pioneer Valley, Palmer, Warren, Wilbraham
  • Health Indicator: Access to Health Care, Other: Uninsured/Underinsured
  • Sex: All
  • Age Group: All Adults, All Children
  • Ethnic Group: All
  • Language: All
    • Goals
    Statewide Priority: Promoting Wellness of Vulnerable Populations
    Goal DescriptionGoal Status
    To educate and assist patients with enrolling in SNAPongoing
    Partners
    Partner Name, DescriptionPartner Web Address
    Food Bank of Western Massachusetts
    MA Department of Transitional Assistance
    Contact InformationWilliam J. Russo-Appel
    Wing Memorial Hospital and Medical Centers
    40 Wright Street
    Palmer, MA 01069
    413-284-5238

    William.Russo-Appel@UMassMemorial.org
    Detailed DescriptionNot Specified
    Health Insurance Enrollment
    Brief Description or ObjectiveWing Memorial's health insurance counselor educates patients and assists them with enrolling in health care insurance.
    Program TypeCommunity Benefits Planning Process,Health Coverage Subsidies or Enrollment,Outreach to Underserved
    Target Population
  • Regions Served: Belchertown, Ludlow, Monson, Other-Pioneer Valley, Palmer, Warren, Wilbraham
  • Health Indicator: Access to Health Care, Other: Uninsured/Underinsured
  • Sex: All
  • Age Group: All Adults
  • Ethnic Group: All
  • Language: All
    • Goals
    Statewide Priority: Address Unmet Health Needs of the Uninsured
    Goal DescriptionGoal Status
    To educate and assist patients with enrolling in health insuranceongoing
    Partners
    Partner Name, DescriptionPartner Web Address
    MA Commonwealth Connector
    Contact InformationWilliam J. Russo-Appel
    Wing Memorial Hospital and Medical Centers
    40 Wright Street
    Palmer, MA 01069
    413-284-5238

    William.Russo-Appel@umassmemorial.org
    Detailed DescriptionNot Specified
    Stoke Education
    Brief Description or ObjectiveWing Memorial provides stroke education and prevention information to the community and stroke training for staff.
    Program TypeCommunity Education,Health Professional/Staff Training,Health Screening,Prevention
    Target Population
  • Regions Served: Belchertown, Ludlow, Monson, Other-Pioneer Valley, Palmer, Warren, Wilbraham
  • Health Indicator: Other: Diabetes, Other: Hypertension, Other: Nutrition, Other: Smoking/Tobacco, Other: Stress Management, Other: Stroke, Overweight and Obesity, Physical Activity, Tobacco Use
  • Sex: All
  • Age Group: All Adults
  • Ethnic Group: All
  • Language: All
    • Goals
    Statewide Priority: Chronic Disease Management in Disadvantage Populations, Promoting Wellness of Vulnerable Populations
    Goal DescriptionGoal Status
    To educate the community on the risk factors associated with strokeongoing
    To educate the general public about the signs and symptoms of strokeongoing
    To train Wing Memorial staff on stroke and stroke-related issuesongoing
    Partners
    Partner Name, DescriptionPartner Web Address
    Local TV station and newspapers
    Blue Cross and Blue Shield
    Contact InformationWilliam J. Russo-Appel
    Wing Memorial Hospital and Medical Centers
    40 Wright Street
    Palmer, MA 01069
    Tel: 413-284-5238


    William.Russo-Appel@UMassMemorial.org
    Detailed DescriptionNot Specified


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    Expenditures

    Program TypeEstimated Total Expenditures for FY2010Approved Program Budget for 2010
    Community Benefits Programs
    Direct Expenses$924,042
    Associated ExpensesNot Specified
    Determination of Need ExpendituresNot Specified
    Employee VolunteerismNot Specified
    Other Leveraged ResourcesNot Specified
    		$80,000

    *Excluding expenditures that cannot be projected at the time of the report.
    Net Charity Care
    HSN Assessment$709,365
    HSN Denied Claims$994,160
    Free/Discount Care$537,950
    Total Net Charity Care$2,241,475
    		 
    Corporate Sponsorships
         $500
    		 
     
    Total Expenditures$3,089,500
    		 
    Total Patient Care-Related Expenses for FY2010$83,532,263
    Comments: None




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    Optional Information
    Expenditures Amount
    Community Service Programs
    Direct ExpensesNot Specified
    Associated ExpensesNot Specified
    Determination of Need ExpendituresNot Specified
    Employee VolunteerismNot Specified
    Other Leveraged ResourcesNot Specified
    		 
    Total Community Service Programs Not Specified

    Bad Debt: Not Specified     Not Specified
    IRS 990: Not Specified
    2010


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